The NDIS (National Disability Insurance Scheme) is an Australian government program that funds support services for people with permanent disabilities. It gives you control over what services you need and who provides them.

Am I eligible for NDIS?

You're eligible if you are an Australian citizen/permanent resident, under 65 years old, have a permanent disability affecting daily tasks, and live where NDIS operates. Call 1300 380 692 to check eligibility.

NDIS Frequently Asked Questions

Find clear answers about NDIS eligibility, funding, and our person-centred disability support services across Victoria and Western Australia. We’re here to help you navigate your journey with confidence.

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What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding directly to individuals with permanent and significant disabilities. Unlike previous systems, the NDIS employs a “choice and control” model, enabling participants to select their own service providers, such as Alpha Community Care, to achieve their personal goals and live independently.

Do you provide 24/7 support?

Yes. We provide 24/7 Supported Independent Living (SIL) across Victoria and Western Australia. Our services include around-the-clock care with trained support workers, including active overnight or sleepover support, ensuring participants are safe and supported at all times.

What services does Alpha Community Care provide?

We offer comprehensive NDIS support services across Victoria and Western Australia:

Supported Independent Living (SIL) – 24/7 in-home support with trained staff
Specialist Disability Accommodation (SDA) – Purpose-built accessible homes
Support Coordination – Help planning and managing your NDIS supports
Community Participation – Social activities, outings, and skill building
Community Nursing Care – Clinical support in your home
In-Home Support – Personal care, meal preparation, domestic assistance
Daily Living Assistance – Help with everyday tasks to live independently
Forensic Disability Services – Specialized behavioral support

How do I check my NDIS eligibility?

To be eligible for NDIS funding, you must meet these four criteria:

Support Need: Requires assistance from others or technology to complete daily tasks. Need help applying? Call our team at 1300 380 692 for a free eligibility consultation.

Age: Be aged between 7 and 65 years.

Residency: Be an Australian citizen, permanent resident, or Special Category Visa holder.

Disability: Have a permanent and significant disability.

What are the three ways to manage NDIS funding?

Participants can manage their NDIS budgets in three ways, or a combination of them:

Self-Managed: You manage your own budget and pay providers yourself. Alpha Community Care is a registered provider, meaning we can support you regardless of which management style you choose.

Agency-Managed: The NDIA pays providers directly.

Plan-Managed: A dedicated Plan Manager handles your invoices and paperwork.

Can I choose or change my NDIS support workers?

Absolutely. Under the NDIS “Choice and Control” principle, you have the right to select support workers who match your personality and culture. At Alpha Community Care, if you aren’t satisfied with a worker or our service, you can request a change or switch providers immediately. Your comfort is our priority.