Registered NDIS Provider · Servicing Australia
Reassurance, not red tape.
When the support is right, families relax. We keep you in the loop without taking the participant’s voice away — calmly, clearly, in plain English.
A real Alpha home
The Coburg Penthouse · VIC
Premium SIL · 1:1 & 1:2 support only
The hard parts, made simpler.
We’ve sat in too many family meetings to fluff this. Here’s what we actually do — and what you can hold us to.
Plain English, every step
No jargon. We explain what’s happening, what’s next, and what your loved one is choosing.
One business day intake
Submit a referral or call us — you’ll hear from a real person within one business day.
Real homes, real photos
Our SIL homes are photographed honestly. What you see is what your family member moves into.
Worker-screened by design
Every team member is NDIS-screened, trauma-informed, and matched on values to your loved one.
Visible at every review
Quarterly plan reviews include the people who matter — including you, if your family member chooses.
Clear service agreements
Plain-language service agreements. No surprise inclusions, no hidden expectations.
Communication, on your terms.
Some families want a weekly call. Others want updates only when something matters. We adapt — guided by what your family member chooses.
Call 1300 380 692
We answer in business hours. After-hours, our on-call team responds.
Email or written summary
Some families prefer written updates. We can send weekly snapshots if that helps.
Coordinator-led liaison
If your loved one has a support coordinator, we work seamlessly through them — your choice.
Four simple steps.
No high-pressure sales. We move at the participant’s pace, with you alongside.
01
Get in touch
Call us, fill in our form, or chat with our intake assistant.
02
We listen first
What’s working today, what’s not, what your loved one wants.
03
We propose a fit
A home or a service mix matched to goals — never the other way around.
04
We move at your pace
Visit the home, meet the team, ask anything. No pressure to commit.
Honest answers, in plain English.
Talk to a real person today.
No call centre. Our intake team picks up — typically within seconds in business hours, and within one business day always.