Registered NDIS Provider · Servicing Australia
Your right to speak up
Every participant and family member has the right to raise concerns without fear of negative consequences.
How to submit feedback
Talk to any Alpha worker, email hello@alphacommunitycare.com.au, call 1300 380 692, or use our Complaints form.
Our response
We acknowledge complaints within 2 business days, investigate promptly, and provide a clear written response.
External escalation
You may contact the NDIS Quality and Safeguards Commission at any time (1800 035 544 or ndiscommission.gov.au).
Continuous improvement
Feedback is reviewed monthly and used to improve services, training and policies.
Last reviewed: 2026-05-17